Responsible Gaming at 808score — Keep It Fun, Not a Problem

What Is Responsible Gaming and Why Does It Matter

Responsible gaming means keeping betting and gaming a healthy form of entertainment — where you stay in control of how much time and money you spend. 808score- believes gaming should only be enjoyable when kept within limits.

Many people in Bangladesh enjoy betting and online gaming as a form of entertainment. For a small number, however, it can become a habit that affects family life, finances, and mental health. 808score's responsible gaming program helps reduce these risks.

We want you to 808scorePlay and have fun — but always keep it enjoyable. Chasing losses, borrowing money to bet, or letting gaming strain your relationships are not signs of responsible play.

Warning Signs of Problematic Gaming

If you notice the warning signs below, your gaming habits may be becoming problematic. If you do, immediately visit the 808scoreGet support from -:

• Excessive time spent: Spending far more time gaming than originally planned.
• Chasing Losses: Chasing losses by placing more bets to try to win back money.
• Financial issues: Spending money meant for bills, food, or family essentials on gaming.
• Playing in secret: Hiding your gaming habits from family or friends.
• Irritability or restlessness: Feeling irritable or restless when you're not playing.
• Relationship problems: Arguments or growing distance from family or friends due to gaming.
• Borrowing: Borrowing money from others to fund gambling.
• Difficulty Concentrating at Work: Being unable to focus on work or studies due to preoccupation with gaming.

Check In With Yourself — Self-Assessment Questionnaire

Answer the following questions honestly. If most of your answers are "Yes," it may be time to seek support:

Betting Limits — Set Your Own Budget

808scoreYou can set your own betting limits directly on the platform. It's the most effective way to stay in control — once a limit is set, you won't be able to bet beyond it.

Reducing your limit takes effect immediately. However, increasing your limit requires a 7-day waiting period — this prevents impulsive overbetting. To set your limits, go to Account Settings or Help Center Contact Us.

• Set a Realistic Budget: Only play with money you can afford to lose.
• Keep Emergency Funds Separate: Never bet money set aside for rent, food, or bills.
• Review regularly: Review your betting budget and losses every month.

Self-Exclusion Feature — Take a Break When You Need It

If you feel like you need some distance from gaming, 808scoreUse the self-exclusion feature to temporarily close your account for a set period of time.

• 30-Day Break: Account suspended for one month.
• 3-Month Break: Account fully inactive for three months.
• 6-Month Break: A protected break for six months.
• 1-year break: For long-term recovery.
• Permanent Closure: Option to permanently close your account.

To enable self-exclusion, go to Account Settings > Responsible Gaming, or contact us directly at Help Center Submit your request. It will be processed within 48 hours.

Breaks & Cooling-Off Period

You can take a short break without going into full self-exclusion. 808score-'s Cooling Off feature lets you take a break ranging from a few hours to several days.

• 24-hour break: Login and betting suspended for one day.
• 72-Hour Break: Cooling Off for three days.
• 7-day break: A full week.

During a cooling-off period, no promotional emails or notifications will be sent. Once the period ends, you can log back in on your own.

Tips: After a big loss, pause before placing another bet. Decisions made in the heat of the moment often lead to even bigger losses. 808score-'s Cooling Off feature keeps you protected during these moments.

Support for Family & Loved Ones

Is someone in your family or a loved one struggling with a gaming problem? It doesn't just affect them — it impacts the whole family. 808score Committed to supporting family members as well.

• Third-party requests: A self-exclusion request can be submitted on behalf of a family member. Contact support with supporting evidence.
• Account investigation: If you have concerns, you can request a review of your account activity.
• Child protection software: If you have children at home, use parental control software to block access to gaming sites.

Talk to your loved one directly — with empathy and support, not anger or blame. Seeking professional help is not a sign of weakness; it takes courage.

Minor Protection — Strict 18+ Policy

808score Strictly ensures that only individuals aged 18 or above are able to open an account and play.

• Strict Age Verification: Age verification is carried out at registration and before withdrawals.
• KYC Verification: Identity verification with a national ID or other government-issued document is mandatory.
• Suspicious account closure: Any account suspected of belonging to a minor is investigated immediately.
• Family Responsibilities: If there are teenagers at home, enable parental controls on computers and phones.

Get Support — You're Not Alone

Seeking help to overcome a gaming problem is a sign of strength. 808score-'s support team will assist you with complete confidentiality.

• Live Chat: Reach us via 24/7 live chat on the website.
• Email: support@808score.im — type "Responsible Gaming Support" in the subject line.
• Help Center: Help Center Submit a Ticket.

Remember — asking for help is not a sign of weakness. Every step you take moves you toward a better place. 808score's team is always here for you — no judgment, ever.