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808score Help Center — everything you need, all in one place

Whether it's deposits, withdrawals, account management, or bonuses — we're always here to help.

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What can we help you with?

Choose your issue type — we'll get it sorted right away

Account

All issues related to registration, login, password reset, and profile updates

Deposit

Rules and troubleshooting for deposits via bKash, Nagad, Rocket, and bank transfer

Withdrawal

Everything you need to know about withdrawing winnings — limits, methods, and processing times

Bonuses & Offers

Terms and conditions for claiming welcome bonuses, cashback, referral & VIP offers

Mobile App

Guide to downloading and installing the Android & iOS app, plus troubleshooting technical issues

Sports Betting

Understanding odds, bet slip, live betting & cashout options

Security & Verification

KYC document submission, account verification & security settings

Casino Games

Questions and solutions for Live Casino, slots, table games & RNG

808score

A simple guide to making your first deposit on 808score

First-time deposit? No worries — just follow the steps below

1
Log in to your account

Use your registered mobile number or email along with your password to 808score. Verify your OTP and log in securely.

2
Go to the Cashier section

Click the 'Deposit' button at the top of your dashboard, or select the Cashier option from the menu.

3
Select a payment method

BKash, Nagad, Rocket, or bank transfer — choose your preferred payment method. Instructions for each option are shown on screen.

4
Enter and confirm amount

The minimum deposit is just ৳500. Enter the amount, complete the payment, and your balance will update within minutes.

Important note

Always use your own mobile banking account when making a deposit. Deposits from third-party accounts may not be processed.

Payment processing times
Method Deposit Withdrawal
bKash Instant 5–15 minutes
Nagad Instant 5–20 minutes
Rocket Instant 10–30 minutes
Bank 1–3 hours 1–24 hours
Deposit limits
Minimum ৳500
Maximum (per day) ৳5,00,000
VIP Maximum Unlimited
808score

Detailed support for 808score users

Many people run into small hiccups when getting started with online betting — trouble logging in, a deposit that won't go through, or a bonus that seems to have gone missing. 808score's Help Center was built to handle these moments as quickly as possible. You'll find step-by-step solutions here, in plain language, with no technical jargon.

Account creation & login issues

OTP delays during registration are common. Wait 60 seconds, then use the 'Resend' option. If the OTP still doesn't arrive, make sure your mobile number is active and your network connection is stable. If you've forgotten your password, click the 'Forgot Password?' link on the login page and a reset link will be sent to your registered number or email.

808scoreEach person may only have one account on . If you attempt to open multiple accounts, the system will detect this automatically and your account may be temporarily suspended. If this happens, please contact our live chat support directly.

How to claim your bonus the right way

808scoreoffers several types of bonuses — welcome bonus, reload bonus, cashback, and referral bonus. To claim the welcome bonus, enter the promo code during your first deposit if one applies. In many cases, the bonus is credited automatically.

To withdraw bonus funds, you need to meet the wagering requirement — typically 15–20x the bonus amount. You can track your wagering progress under the 'Bonus' tab in your account. If you have any questions about a bonus, reach out to our support team right away.

808score

KYC Verification Process

For your security 808score Every account goes through verification. KYC documents are typically required before your first withdrawal or once transactions exceed a certain amount. You'll need to submit a scanned copy of your National ID (NID), driving licence, or passport, along with a selfie and possibly a banking document. Verification is usually completed within 24–48 hours.

Understanding odds in Sports Betting

808scoreuses decimal odds format. For example, if Bangladesh's odds are 1.85 and you place a ৳1,000 bet, you'll receive ৳1,850 if you win. Higher odds mean higher risk but bigger rewards. In Live Betting, odds change rapidly during a match, so timing your bet is important.

The cashout option lets you secure a partial or full win before the match ends. It comes in handy when your team is performing well but you're not confident about the final result.

Responsible Gaming

808score Always encourages responsible gaming. If you feel your betting is getting out of control, visit our Responsible Play page. We offer deposit limits, self-exclusion, and cooling-off period options.

Popular topics
Deposit issues OTP Not Received Password Reset Bonus Claims Withdrawal Delay KYC Verification App download Understanding Odds Live Betting Cashout Account block
⏱ Average resolution time
Live Chat 2–5 minutes
Email support 3–6 hours
Telegram 1–3 hours
Useful links
808score

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Our expert support team is available 24/7, every day of the week

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Email support
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support@808score.im
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FAQ
Ready answers to the most frequently asked questions
50+ Questions & Answers
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Help Center — General FAQ

Direct answers to the most frequently asked questions

First, refresh the page and wait 2–5 minutes. Keep the confirmation message sent by your mobile banking app. If your balance hasn't updated within 15 minutes, contact us via live chat with that SMS or a screenshot. 808score's finance team typically resolves issues within 30 minutes.

For standard members, withdrawals via bKash or Nagad are processed within 5–30 minutes. If KYC verification hasn't been completed, your first withdrawal may take a bit longer. If a withdrawal is pending for more than 24 hours, please contact support. 808score VIP members enjoy instant withdrawals.

Entering the wrong password 5 times in a row will temporarily lock your account. Wait 30 minutes and try again, or reset your password using the 'Forgot password?' option. If your account appears to be permanently disabled, please contact 808score's support team — issues are usually resolved quickly.

808scoreDownload the official app directly from our website. On Android, go to your phone's settings and enable 'Unknown Sources', then download and install the APK file. iOS users can search for 808score on the App Store and download it directly.
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